Your privacy is important to us. This Privacy Policy explains how Trektoo collects, uses, and protects your personal information when you use our travel booking services.
Trek Too LTD (registered in England and Wales, Company No: 15766570) is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This includes personal details like name, email, phone number, payment information, and travel preferences. We also automatically collect certain information about your device and usage of our services.
We use your information to provide, maintain, and improve our services, process transactions, send you confirmations and updates, provide customer support, and communicate about promotions or new features. We may also use aggregated data for analytics and business insights.
We share your information with service providers (hotels, airlines, insurance companies) necessary to fulfill your bookings, payment processors, and third-party vendors who assist our operations. We do not sell your personal information to third parties for marketing purposes.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure.
As we operate globally, your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
You have the right to access, update, or delete your personal information. You can also opt out of marketing communications and request data portability. For EU residents, you have additional rights under GDPR including the right to object to processing and lodge complaints with supervisory authorities.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for 7 years for legal and tax purposes, while marketing preferences are kept until you opt out.
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover we have collected information from a child under 16, we will delete such information promptly.
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
With your consent, we may send you promotional emails about our services, special offers, and travel tips. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
In the event of a data breach that may pose a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable law. We will provide information about the nature of the breach and steps we are taking to address it.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.
You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, contact our Data Protection Officer.
Additional GDPR rights apply, including the right to lodge a complaint with your local supervisory authority.
We retain your data only as long as necessary for the purposes outlined in this policy.
Contact our Data Protection Officer for privacy-related inquiries