Delete directly in the Trektoo app
Open the mobile app, go to Profile, select Delete Account, type "DELETE MY ACCOUNT", then confirm.
Trektoo Account Deletion
This page explains how to request deletion for your Trektoo account, what data is deleted, and what data may be retained under legal or financial obligations.
How to request deletion
Request by email
Email support@trektoo.com from your registered account email with subject "Account Deletion Request".
Data handling and retention
What happens immediately
Your account is deactivated and active login tokens are revoked. You can no longer sign in with that account.
What may be retained
Booking, payment, and related transaction records may be retained where required for legal, tax, fraud-prevention, chargeback, or dispute handling obligations.
Retention period
Booking and transaction records are typically retained for up to 7 years, or longer if required by law or an active legal dispute.
Important note
Account deletion is not reversible. If your account has active or disputed bookings, related records may be kept until obligations are fulfilled.
Contact for deletion and privacy requests
Email: support@trektoo.com
Please send requests from your registered Trektoo account email for faster verification.
Last updated: April 28, 2026